Privacy policy

Gamepood is committed to protecting the privacy of its customers and users.

We have therefore developed this Privacy Policy to regulate the collection, use, transfer, publication, and storage of personal data. Our activities comply with the applicable legislation of the European Union and the Republic of Estonia, as well as accepted online practices.

We kindly ask you to take a few minutes to review our principles.

1. Collection and Use of Personal Data

Personal data is any information that can directly or indirectly identify you as a natural person. Gamepood collects such data to fulfill contractual obligations, provide customer support, and meet legal requirements.

We collect personal data in the following situations:

• When you provide your contact details (name, address, phone number, email, preferred method of communication) on our website or in-store;

• When you use our website (including data from your customer account and cookies);

• When placing orders or making purchases, including when indicating your preferences.

Certain sections of the website may request additional personal information (name, address, postal code, email, phone, etc.). Providing this data is always voluntary.

2. Collection of Anonymous Data

We also collect anonymized data that does not identify individuals (e.g., gender, age, language, location).
We also analyze aggregated information about user activity on our website and in-store to improve our services and content. This type of data is considered anonymous under this policy.

3. Use of Personal Data

Collected personal data is used to:

• Inform customers about new products, promotions, and events;

• Fulfill contractual obligations and deliver orders;

• Send newsletters (if the customer has given consent).

Customers can unsubscribe from newsletters at any time.

By accepting this Privacy Policy, the customer gives Gamepood the right to process their personal data automatically. This consent can be withdrawn at any time via the website or in writing. Withdrawal of consent is not retroactive.

4. Data Transfer to Third Parties

Gamepood has the right to share information with third parties providing services to us, but only to the extent necessary to fulfill an order (e.g., courier services or installment partners).
All such partners are bound by confidentiality agreements.

5. Retention of Personal Data

Data is retained until the end of the customer’s active account or agreement.
Data required to be stored by law (e.g., accounting records) is retained in accordance with applicable legal requirements.

6. Access and Modification of Personal Data

Customers can view and update their data in the “My Information” section on our website.

7. Protection of Personal Data

We apply administrative, technical, and physical measures to protect personal data.
Only authorized personnel have access to data processing.

If you suspect misuse or a data breach, please notify us immediately so we can minimize potential damage.

8. Customer Rights

Customers have the right to:

• Know how their data is used;

• Request the termination of data processing;

• Obtain their data in a portable format;

• Transfer their data to a third party.

To prevent misuse, such requests must be submitted in a way that allows identification of the requester (e.g., with a digital signature or in person at the store).
A response will be provided within 30 days.
A request to stop data processing will be considered termination of the customer relationship.

9. Security

All information collected during purchases on the Gamepood website is treated as confidential.
Data is transmitted over encrypted channels, ensuring the security of both personal and payment information.

10. Terms and Changes to the Privacy Policy

By using our website or applying for a customer account, you confirm that you have read and agree to this Privacy Policy.

Gamepood reserves the right to make changes to the policy and will notify registered customers.
The latest version is always available on our website.

11. Oversight and Protection

You have the right to contact the Data Protection Inspectorate or the court for assistance.

The Data Protection Inspectorate is a state authority that provides advice and resolves disputes related to the processing of personal data.